Returns and Refunds
Returning an item when you've changed your mind
If you’ve changed your mind and would like to return or exchange the whole or part of your purchase please get in touch with us via one of the methods listed on our Contact Us page. Please note that we only accept returns of items purchased through our website. If you purchased your items from a stockist you will need to contact the store where you originally purchased your item.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be returned in the original packaging. You will also need to have the receipt or proof of purchase (your order number will be sufficient).
You have 30 calendar days to return an item from the date you received it. You will be responsible for paying for your own shipping costs and for returning the goods to us. Shipping costs are non-refundable.
Once we receive your item(s), we will inspect the goods and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
PLEASE NOTE: Due to the nature of our home fragrance products and recent legislation regarding the transport of liquids, you’re not permitted to use Royal Mail as your carrier. By law you will be required to use a different courier who can handle products of this type.
If you have any questions regarding the return of our products then please contact us on info@ashleigh-burwood.co.uk.
Returning an item that is damaged or faulty
If an item has been delivered to you damaged or you discover it is faulty please get in touch with us via one of the methods listed on our Contact Us page and our customer service team will assist you.
If you originally purchased the item from one of our stockists we recommend you contact the store where you originally purchased your item.
In order to assist our customer service team, please document any damage or faults as best you can, ideally with photographs that show the damage and include them within your email to us.
All goods are checked before being sent out. If you have been asked to return a damaged or faulty item for inspection by our team, you may have to do so at your own expense (we recommend that you retain proof of postage). If the product is found to be damaged, reasonable postage costs will be refunded together with the product cost.
PLEASE NOTE: Due to the nature of our home fragrance products and recent legislation regarding the transport of liquids, you’re not permitted to use Royal Mail as your carrier. By law you will be required to use a different courier who can handle products of this type.
If you have any questions regarding the return of our products then please contact us on info@ashleigh-burwood.co.uk.